Re: Mosaic version 2.0

Daniel W. Connolly ([email protected])
Thu, 09 Jun 1994 12:01:23 -0500


In message <[email protected]>, [email protected] wri
tes:
>
> Hi,
>
> I'm a beginner into NCSA Mosaic for X 2.0!
>
> I've built and installed Mosaic. right.
>
> I launch the gui, and an error occurs:
>

First, I suggest you redirect your query to [email protected], as
per the documentation:

>From http://www.ncsa.uiuc.edu/SDG/Software/Mosaic/Docs/help-about.html

>Problems or Comments
>
>If you have problems or comments concerning NCSA Mosaic, please first
>read the documentation and the FAQ list; if they don't answer your
>question or resolve your complaint, send your comments to
>[email protected]. (You can also use the Mail Developers option
>under the Help menu.)

Second, might I ask what led you to believe that www-talk was an
appropriate forum for your question? You are not the first to post
"Mosaic customer support" questions to www-talk (though I wouldn't
mind if you were the last ;-)

I'm curious to know what pieces of information out there lead folks to
believe that when they can't get Mosaic installed and working
properly, they should send mail to www-talk! I'd like to get such
documents revised to point to the Mosaic support forums.

Dan

p.s. How'd I do this time, guys? I think I kept my cool pretty good.

p.p.s To the www-talk list maintainers, and anybody who has a pointer
to www-talk: could we PLEASE make this info about who to contact for
Mosaic installation issues part of the standard blurb returned from
subscription requests?